Privacy Policy

This Privacy Policy ("Policy") describes how Ares188 ("Company", "we", "us", "our") collects, uses, stores, discloses, and protects the personal data of users ("Player", "User", "you", "your") who access and interact with the ares188 online gaming platform available at ares188.cam, including any associated mobile applications or related services (collectively, the "Platform").

Ares188 is committed to respecting and safeguarding the privacy of every person who uses our Platform, including the hundreds of thousands of registered players across Malaysia — from Kuala Lumpur and Petaling Jaya to Penang, Johor Bahru, Shah Alam, and beyond. The personal data you entrust to us is handled with care, in compliance with applicable data protection principles.

By registering an account on ares188, accessing the Platform, or submitting any personal information to us, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described herein. If you do not agree with the terms of this Policy, please do not use the Platform.

For the purposes of this Privacy Policy, the following terms carry the meanings defined below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, email address, phone number, financial details, and IP address.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, erasure, or destruction.
• "Data Controller" means Ares188, which determines the purposes and means by which Personal Data is processed.
• "Data Subject" means you, the individual whose Personal Data is being processed.
• "Cookies" means small text files placed on your device by the Platform to enable certain functions and to collect usage information.
• "KYC" means Know Your Customer — the identity and address verification process mandatory for all account holders prior to processing withdrawals.
• "Third Parties" means any entity other than you and ares188, including payment processors, game studios, technology service providers, and regulatory bodies.
• "Sensitive Data" means a subset of Personal Data warranting heightened protection, including government-issued identity document numbers and financial account details.

Ares188 collects only the minimum data necessary to operate your account, comply with legal obligations, and deliver the services you have requested. The categories of Personal Data we collect include:

Ares188 collects Personal Data through the following means:

• Directly from you: When you register an account, submit KYC documents, make a deposit or withdrawal, participate in a promotion, or contact customer support.
• Automatically: Through cookies, server logs, and similar technologies when you access and navigate the Platform (see Section 8).
• From third-party payment providers: Transaction confirmation and status data received from GrabPay, Touch 'n Go eWallet, Boost, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, and other integrated payment processors.
• From identity verification services: Where we use third-party KYC or AML screening services to supplement document verification, we may receive identity validation results or watchlist screening outcomes.
• From fraud detection services: Risk signals and device fingerprinting data from fraud prevention partners used to protect both the Platform and our player community.

Ares188 processes your Personal Data on one or more of the following legal bases:

Ares188 uses the Personal Data collected for the following specific, lawful purposes:

• Account administration: Creating and maintaining your ares188 account, processing authentication, and managing account settings.
• Identity and age verification: Confirming that you meet the minimum age requirement of 21 years and that your identity matches the information on file, in compliance with KYC and AML obligations.
• Payment processing: Facilitating deposits and withdrawals via your chosen Malaysian payment methods including GrabPay, DuitNow, FPX, and major bank internet banking channels.
• Gaming services: Providing access to casino games, sports betting markets covering Liga Super Malaysia, EPL, UFC, and other events, live dealer tables, and instant games.
• Bonus and promotion management: Administering bonus credits, tracking wagering requirements, and processing promotional rewards fairly and consistently.
• Fraud prevention and security: Monitoring for suspicious account activity, multiple account detection, payment fraud, collusion, and other prohibited behaviours that could harm the platform or other players.
• Responsible gambling: Monitoring gaming patterns to identify potential problem gambling behaviour and providing access to responsible gambling tools including deposit limits and self-exclusion.
• Customer support: Responding to queries, complaints, and disputes, and maintaining records of communications for quality assurance and training.
• Legal and regulatory compliance: Meeting reporting and record-keeping obligations under applicable law, including providing transaction records to authorised regulatory or law enforcement bodies when legally required.
• Platform improvement: Analysing aggregated, anonymised usage data to improve platform performance, game offerings, payment flows, and overall user experience.

Ares188 does not sell, rent, or trade your Personal Data to any third party for commercial marketing purposes. We share your data only in the circumstances described below, and only to the extent necessary for the stated purpose:

The ares188 Platform uses cookies and similar tracking technologies to enable core Platform functionality, enhance your user experience, and support fraud prevention operations.

You may manage non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Most modern browsers offer options to block or delete cookies in their privacy or security settings.

Ares188 retains Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our general retention periods are as follows:

• Account and identity data: Retained for the duration of your active account and for a period of at least five (5) years following account closure, in line with AML record-keeping requirements.
• KYC verification documents: Retained for a minimum of five (5) years from the date of verification, in compliance with applicable anti-money laundering regulations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming activity logs: Retained for up to three (3) years from the date of each session, subject to any ongoing dispute, regulatory inquiry, or legal proceeding that may require longer retention.
• Customer support communications: Retained for up to three (3) years from the date of the last communication in a given case.
• Technical and device data: Retained for up to twelve (12) months from collection, unless required for a longer period for security investigations.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents re-identification.

Ares188 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• TLS/SSL Encryption: All data transmitted between your device and the ares188 Platform is protected by 256-bit TLS encryption. HTTPS is enforced across all pages and services.
• Password Security: Passwords are stored exclusively as cryptographic hashes using industry-standard hashing algorithms. Plain-text passwords are never stored or transmitted.
• Access Controls: Access to Personal Data is restricted to authorised ares188 personnel on a strict need-to-know basis. All internal access is logged and monitored.
• Two-Factor Authentication: Account-level 2FA is available to all players and is required for certain administrative account actions.
• Intrusion Detection: Active monitoring systems detect and alert on suspicious access patterns, login anomalies, and potential breach indicators in real time.
• Penetration Testing: The Platform undergoes periodic security assessments and vulnerability testing to identify and remediate potential weaknesses.
• Segregated Fund Architecture: Player account balances are maintained in segregated accounts separate from operational funds, protecting your financial data from being commingled with company assets.

As a Data Subject, you hold the following rights in relation to your Personal Data held by ares188. To exercise any of these rights, please contact our Data Protection team at [email protected]. We will respond to verified requests within a reasonable timeframe, typically within thirty (30) days.

• Right of Access: You have the right to request a copy of the Personal Data we hold about you and to receive information about how it is processed.
• Right to Rectification: If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Some data changes may require re-submission of supporting documentation.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to ares188's legal obligations to retain certain records for regulatory compliance purposes.
• Right to Restriction of Processing: You may request that we temporarily restrict the processing of your data in certain circumstances, such as while a rectification request is being assessed.
• Right to Data Portability: Where technically feasible and where processing is based on your consent or a contractual necessity, you may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to processing activities based on legitimate interests, including profiling for fraud prevention, where your particular circumstances warrant such objection.
• Right to Withdraw Consent: Where processing is based on your consent (e.g. non-essential cookies, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

Please note that exercising certain rights — such as erasure or restriction — may affect your ability to continue using the ares188 Platform where the data in question is required to operate your account.

The ares188 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect Personal Data from persons under the age of 21. All accounts are subject to age verification through our KYC process.

If ares188 becomes aware that Personal Data has been collected from a person under the age of 21 without appropriate consent, we will take immediate steps to delete that data, close the relevant account, and void any associated transactions. If you believe that a person under the age of 21 has registered on our Platform, please notify us immediately at [email protected].

The ares188 Platform integrates with third-party service providers including payment processors, game content providers, and analytics tools. Each of these third parties operates under their own privacy policies, which govern how they collect and use any data shared with them in connection with their services.

Ares188 does not control the data practices of third-party payment providers such as GrabPay, Touch 'n Go eWallet, Boost, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank Online, or Hong Leong Connect. When you use these payment methods, your transaction data is also processed by the respective provider under their own privacy terms. We encourage you to review the privacy policies of any payment service you use.

Where the Platform integrates third-party game content from licensed studio partners, those studios may collect anonymised game session data for their own analytics and RNG certification purposes. No personally identifiable information is shared with game studios beyond what is necessary for game delivery.

Ares188 reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or Platform services. Where amendments are material in nature, we will provide advance notice via email to the address registered on your account, or through a prominent notification on the Platform.

The "Last Updated" date at the top of this page reflects the date of the most recent revision. We recommend that you review this Policy periodically. Your continued use of the Platform following the posting of any updated Policy constitutes your acceptance of the revised terms.

For any questions, concerns, or requests relating to this Privacy Policy or to your Personal Data held by ares188, please contact our support and data protection team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Support Availability: 24 hours a day, 7 days a week
• Response Language: English — dedicated to Malaysian players
• Expected Response Time: General privacy queries within 5 business days; urgent data subject rights requests within 30 days as required

For responsible gambling queries or self-exclusion requests, please refer to our dedicated Responsible Gambling page.